Orders & delivery
Where do you deliver?
We currently deliver within Grand Bahama only, with local delivery in Freeport and Lucaya and pickup in the Freeport / Port Lucaya area. Fees and timing are shown at checkout. See our Shipping Policy.
How long does my order take?
Orders are usually prepared within 1 to 3 business days. We'll email you when your order is out for delivery or ready for pickup.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't been prepared yet, we'll do our best to change or cancel it.
Returns
Can I return a product?
Unopened, sealed items can be returned within 14 days. For hygiene reasons, opened skincare can't be returned unless it arrived damaged, defective or incorrect. See our Refund Policy.
Products & skin
Are your products suitable for my skin?
We choose products with melanin-rich skin and humid weather in mind, but everyone's skin is different. Always read the ingredient list and patch test new products on a small area first. Stop using a product if irritation occurs.
Is this medical advice?
No. Our products are cosmetics, and our descriptions and routines are general beauty information, not medical advice. If you have a skin condition, are pregnant or breastfeeding, or are under medical care, please speak to a healthcare professional before trying new products.
Are you affiliated with Anua or Medicube?
We are an independent retailer. Brand names belong to their respective owners, and we are not affiliated with or endorsed by them unless we say so.
Still have questions?
Contact us and we'll be happy to help.